Welcome to our FAQ Page. Call us on +254 115 136322 if you have more questions for us.
- How do I get to the hotel?
- We are live on google maps or visit our website for directions. You may also call us directly for directions +254115136322.
- Are there any banks nearby?
- Yes. There’s coverage of financial institutions and agents. You can conviniently transact with your VISA ATM cards.
- Do you have a policy on filming & photoshoot?
- Mutomo Highway Cottages is surrounded by beautiful scenery. Please ask for permission from management prior.
- Is there free Wi-Fi accessible within the Hotel?
- Our hotel offers free and fast Wi-Fi to guests in all it’s rooms.
- Is there a restaurant on location?
- We have our restaurant that prepares a wide variety of delicious meals for all clients; residents and non-residents.
- Do your rooms include a workspace?
- Our rooms are generous to include a workspace area that you can quickly convert to a small office.
- Do you offer parking slot for hotel guests?
- We offer a large and secure outdoor parking space for all our clients.
- What is included in our rooms?
- Our rooms come equiped with a working desk, a comfortable seat, TV, large airy balconies, and hot water in the bathrooms.
- Are there rooms with wheelchair access?/Do you offer accommodation for the physically challenged?
- We have friendly rooms, accessible by the physically challenged. Kindly let us know in advance when making your bookings.
- Can I smoke in the establishment?
- Smoking is allowed but at only smoking designated ares. Inquire from any of our staff while within the premise.
- Are extra beds available?
- Extra beds are available upon request.
- Do I have privacy in my room?
- We guarantee you utmost confidentiality and privacy while within our premise.
- Is an iron and an ironing board available in the rooms?
- Yes. Contact the recception when in need.
- Does my room have a safe deposit box?
- We have a safe, secure box at the reception. Contact the reception when you have valuables that require safekeeping.
- Will I be safe during my stay?
- The management has taken all measures to ensure that security is tight and surveillance is hawk eyed.
- Can I request for In-room dining?
- Yes, our room service is always ready to take your order.
- Is there a gym facility or fitness centre?
- Our state of the art gymnastics is currently under construction.
- What different room types does the hotel have?
- We have single, standard and double rooms available for you to choose from.
- Does the hotel have a playground for kids?
- We have a secure, dedicated play area for kids as well as play items such as bouncing castles.
- Where can I make a reservation?
- You can place your bookings via e-mail: info@mutomohighwaycottages.com ,company telephone: +254115136322, or simply walk in at the reception and make a reservation.
- Can I request an additional bed for a third person in a double occupancy room? How much will it cost?
- Yes, you may at half price of the occupied room.
- Do kids stay free?
- We love children and as such, kids under 3 years stay free of charge.
- What are your cancellation policies?
- Cancellations should be communicated two days in advance.
- What payment methods are accepted?
- We accept cash, mobile money, cheque, bank transfers and VISA card payments.
- Can I book on someone else’s behalf?
- Third party bookings are allowed. Provide the details at the reception at time of booking.
- Are guests allowed in the hotel room?
- Let the reception know when you’re expecting visitors to avoid inconviniences.
- Is it possible to choose my room ?
- You can choose your favourite room subject to availability.
- I would like to make an enquiry for an event. How should I go about this?
- Drop us an e-mail: info@mutomohighwaycottages.com, call us: +254115136322, or walk in and inquire.
- At what time can I check into my room and what is the checkout time?
- Checkin time is anytime you prefer, checkout time is 9:30 a.m.
- Can I keep my room after the standard check out time?
- Yes, you may, with prior communication and at a cost subject to the room availability.
- Is breakfast included in our stay? If so, at what time is it served?
- Breakfast is part of your package and is served between 6:00 a.m to 9:30 a.m. Contact room service for menu details.
- Can I change my room type upon check-in?
- Room change is acceptable subject to availability.
- Will a security deposit be required upon check-in?
- Security deposits are only required for long stays. Contact the reception at check-in time for further details.
- Can I pay for just half a day since I’m only staying half a day?
- We charge a minimum of a day hence this will be charged as a full day.
- Do you offer business or corporates rates?
- We support businesses with competitive rates. Contact us to enjoy these offers.
- Do you have facilities to host events?
- We pride ourselves with large capacity meeting halls, and expansive outdoor space for all your social or business events.
- Do you offer caterings for corporate or social events?
- Our restaurant is on standby to cater for all your meal plans, whether you’re alone or in a group, talk to us.
- Do you accept corporate events and accommodations?
- We have enough capacity to host corporates, in accomodation, meetings and outdoor activities.
- How deep is the water in the pool?
- Our magnificent swimming pool is 6 feet at deep end and 4 feet at shallow end.
- When does the swimming pool open?
- The swimming pool is open from 8:00 a.m.
- What are the swimming rates for guests and non-guests.
- Kids are charged 200 while adults are charged 300. The swimming pool remains free for residents.
- Do you offer swimming lessons, and at how much?
- Swimming lessons are offered and charged one on one based on user experience, and sessions required. Contact us for more.